Urgent: Refund Request – Two Previous Emails Ignored and Additional Charge

Hi PostSnag Support Team,

I am following up on my previous refund requests, which I submitted twice within your 14-day money-back guarantee period. Unfortunately, I did not receive any assistance or resolution despite contacting your support team twice.

I have now been charged again, even though I had already requested a refund within the eligible period.

This is unacceptable. I contacted you in good faith and within the stated refund window, but my requests were not addressed. I should not be held responsible for an additional charge when I had already made multiple attempts to cancel and request a refund.

I am requesting:

1. A full refund of my original payment under the 14-day money-back guarantee.

2. A full refund of the additional payment charged afterward.

Please review my previous emails dated September 22 and September 23, 2026, and confirm in writing that both refunds will be processed. Please also ensure that my subscription is canceled and that no further charges will be made.

this matter is not resolved promptly, I will consider escalating the issue through my payment provider.

I look forward to your prompt response and confirmation.

Best regards,
Ann Tran